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Follow the below instructions to set up channel management with Hostelworld (hostels.comhostelworld.com,bedandbreakfastworld.com). When this feature is activated availability will automatically be updated as bookings are received.

  1. This feature requires that you have an account with Hostelworld.
  2. Make sure that you use Sirvoy Premium. If you use Sirvoy Basic you can upgrade by going to Settings -> Your account -> Account type -> Edit.
  3. Inform us regarding your wish to connect your Hosteworld account with Sirvoy. After Hostelworld has started the procedure we will send you more information by email.
  4. After you received the email you will be able to synchronize your Hostelworld account with your Sirvoy account by going to Settings -> Channels -> Integration with Hostelworld. You will there need to login by using your Hostelworld ID (a number combination) and password (This is usually some letters, abbreviation of your hotel name, plus some numbers at the end. How the password has been delivered to you from Hostelworld may be a little different. There may be specified under the heading “Basic login” in an email you received from Hostelworld, or there may be a “User name” you got a long time ago by Hostelworld).
  5. When you logged in you will be able to map or match your available Hostelworld accommodation types with your Sirvoy accommodation types. Have a look at this support page, about synchronizing your Sirvoy accommodation units with your channels accommodation units, to accomplish this successfully.
  6. When you mapped your accommodation then you will have to upload the prices for your accommodation. You can do this by going to Settings -> Channels -> Integration with Booking.com -> Send updates to Hostelworld -> Fill in details and click Save. Do this for all your accommodation types.
  7. Contact us at support@sirvoy.com or on our chat and we will activate the connection for you.
  • Be informed that once the connection is completed, all updates of rates, availabilities and restrictions will be sent to Hostelworld exclusively from your Sirvoy interface. Manual entries are no longer enable in Extranet on Hostelworlds side. Rates & availability grids will only be visible for the hotel for their monitoring and conformity with the uploads sent from Sirvoy.
  • Reservations, modifications and cancellations will be re-transmitted to the hotel via Sirvoy. However, it is the responsibility of the accommodation owner to always keep track of Hostelworld’s Extranet to monitor the status of each booking generated on-line. Hostelworld will continue to provide booking statistics and information through their extranet so users can confirm that all bookings received are updated correctly. The extranet will not have to be visited for the connection to work but is there for the reassurance of the user.
  • Be aware that even if the synchronization of bookings between your channel and your Sirvoy account almost are immediate it’s still a possibility of double bookings to be made if bookings are made exactly at the same time. This will happen very rarely even for very busy hotels.