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Follow the below instructions to set up channel management with Booking.com. When this feature is activated availability will automatically be updated as bookings are received.

  1. This feature requires that you register an account with Booking.com.
  2. Make sure that you use Sirvoy Premium. If you use Sirvoy Basic you can upgrade by going to Settings -> Your account -> Account type -> Edit.
  3. Contact your Booking.com Account Manager to request the commercial approval.  Once validated, you will receive a Hotel-XML-Agreement and guidances by your Booking.com Account Manager to be able to complete the activation. Make sure to mention Sirvoy’s ID 289 in the Hotel-XML-Agreement.
  4. A few days after this is completed, when booking.com send us information about your xml connection. We will send you information which you can use to synchronize your Booking.com account with your Sirvoy account by going to Settings -> Channels -> Integration with Booking.com. You will there be asked to map or match your available Booking.com accommodation types with your Sirvoy accommodation types. Have a look at this support page, about synchronizing your Sirvoy accommodation units with your Booking.com accommodation units, to accomplish this successfully.
  5. Inform us at support@sirvoy.com when your accommodations have been mapped.
  6. Soon after you will receive an email from Booking.com that will allow you to activate the connection from Booking.com’s side.
  7. When Booking.com has activated the connection we will send you an email asking you to upload the prices for your accommodation. You can do this by going to Settings -> Channels -> Integration with Booking.com -> Send updates to Booking.com -> Fill in details and click Save. Do this for all your accommodation types.
  • Be informed that once the connection is completed, all updates of rates (only Seasonal prices & temporary changes/Spot prices are supported by the xml), availabilities and restrictions (only Stays not allowed are supported by the xml) will be sent to Booking.com exclusively from your Sirvoy interface. Manual entries are no longer enable in Extranet on Booking.com side. Rates & availability grids will be only visible for the hotel for their monitoring and conformity with the uploads sent from Sirvoy.
  • Reservations, modifications and cancellations will be re-transmitted to the hotel via Sirvoy. However, it is the responsibility of the accommodation owner to always keep track of the Booking.com Extranet to monitor the status of each booking generated on-line. Booking.com continue to provide booking statistics and information through their extranet so users can confirm that all bookings received through booking.com are updated correctly. The extranet will not have to be visited for the connection to work but is there for the reassurance of the user.
  • Be aware that even if the synchronization of bookings between your channel and your Sirvoy account almost are immediate it’s still a possibility of double bookings to be made if bookings are made exactly at the same time. This will happen very rarely even for very busy hotels.
  • If you are currently receiving credit card details for guests from Booking.com then we will have to arrange to forward these details to you when the Booking.com channel integration is in operation; This is done via fax. See fee information regarding faxes on our website. We are happy to set this up for you but we will need your fax number to do so.