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Before you can activate a connection with a channel you will need to make sure that the rooms you have available on that channel correspond to the rooms you have available on your Sirvoy account. Please take time to go through this support page to make sure that the connection will operate the way you want it to.

Here are a few points to keep in mind when preparing this:

  • If you only have some of your rooms available on your channel, you will have to have these rooms separated into their own accommodation types on your Sirvoy account.  Example: You have three double bedrooms available on Sirvoy but only want two double bedrooms available via your channel.  In your Sirvoy account you will have to create one accommodation type for the two double rooms you want to be available via your channel and another accommodation type for the third double bedroom.
  • If you are offering an accommodation type with different rates (double bedroom with or without dinner, for example in Booking.com :“read-only rates”, “last minute rate”) on your channel then you will have to create a special package deal on your Sirvoy account that will cover both rates. That means that you will create two accommodation types of the same room but with different rates and then linking them together. See this support page for more information about how to do this.
  • It’s important to check that the currency you are using is the same on both your channel’s account and your Sirvoy account. You can change the currency you use on your Sirvoy account by going to Settings -> Other -> Other Settings -> Edit settings -> Choose next to Prices are set in this currency.
  • When you have mapped or matched your accommodation types on Settings -> Channels -> Integration with (your channel) -> Login -> Click Save, then the accommodation types you have registered on your Sirvoy account will override your channel’s accommodation type details. The rates and amount of rooms you have registered on your Sirvoy account will be updated to your channel’s account. Example: You have a double room accommodation type registered to your channel with two rooms added to it. On your Sirvoy account you have a double room accommodation type registered with three rooms added to it. When you login and update your channel’s account by going to Settings -> Channels -> Integration with (your channel) -> Save updates to (your channel)-> Fill in details and click Save, your Sirvoy account information will override your channel’s information and you will have three rooms available on your channel.
  • You can have different rates for your accommodations on your channel’s account and Sirvoy account by first updating the rates by going to Settings -> Channels -> Integration with (your channel) -> Save updates to (your channel) -> Fill in details and click Save. After that change your prices on your Sirvoy account without updating your channel’s account.